Order processing times
Once your order is placed, please allow 1-3 business days for your order to be processed by our warehouse. Once processed, your order will be sent via the shipping option selected at checkout.
Cancellation requests
Once your order has been placed, it immediately starts going through our ordering process and cannot be cancelled or amended even if it has not been shipped; however, you are welcome to reach out to customer service to see if anything can be done to assist.
Order Confirmation
Returns & Refunds Advice
Please carefully inspect your purchase before it is used by horse or rider.
If by chance you do find an issue with your purchase, please send an email to sales@equestpro.com.au with your order number and description of the issue.
For retail customers, your first point of call for advice will be the same store the item was purchased from.
Equest Pro will be involved and work with the store to find the best solution.
Any product confirmed to be of faulty workmanship or material will be replaced FREIGHT FREE to the store.
OH&S policy requires any return item to be in a clean & dry state especially horse rugs & riding boots.
All our saddle trees have a 10 year warranty against breakage.
Leather saddles will show natural characteristics as each hide has individual traits which are not classified as flaw
Postage and Handling
Prices are Australia wide. We predominantly use Australia Post’s eParcel service to ensure your parcel gets there in the best time, and secured with a signature!
- Automatic shipping rates apply for all orders under $500.
- Free for all orders over $500* that do not include bulky items such as rugs, saddles, selected stable tools etc.
*Please note there is a surcharge of $8 for any order that includes bulky items. There is also an incremental charge for subsequent bulky items of $4 per item for 2 or more bulky items. Bulky items consists of rugs, saddles and selected stable tools.